Sales Account Manager Ben Rhydding, Ilkley (LS29), LS29 8PB
From £17,000 to £25,000 per annum plus uncapped commission Support Warehouse / EPD Permanent
We are looking for motivated Sales Account Managers to work in our US and European markets. At the moment, we are specifically looking for linguists proficient in German, but will also review candidates proficient in Dutch, Spanish, French and English. We are also looking for someone to join our Americas team with specific working hours related to time zones (between 1pm and 11pm).
To be successful in this role, you will be self-motivated, highly organised and possess exceptional communication skills. If you enjoy speaking to customers and listening to their needs, we will train you to become an expert in HPE services and providing advice on the right level of support for each individual customer.
About the company Support Warehouse is a Business Partner of Hewlett Packard Enterprise, that means that we specialise in the sale of the company’s support services. We only sell Support Services that are delivered by Hewlett Packard Enterprise and we do not sell the support services offered by other hardware vendors or third-party maintainers. This single-minded focus on what our customers need has enabled Support Warehouse to become expert in Hewlett Packard Enterprise support services.
We currently operate in the UK, France, Netherlands, Belgium, USA, Canada, South Africa, Austria, Sweden, Norway and Denmark. We want to help as many customers as we can all over the world! You will be joining a successful team at an exciting time of change and growth!
What we need from you
Positive attitude! Desire to speak to customers and drive new business Honest and proactive in your communication to customers To drive our team ethic Follow the rules of engagement and focus on what’s best for the customer Establish and build good relationships and provide exceptional customer service Manage the renewal process where needed Process customer orders with urgency and efficiency Update internal systems with accurate information What’s required to be considered
Although a degree is not essential it is preferred We have a training program on offer, but prior B2B experience preferable Excellent written and verbal communication skills including outstanding telephone presence Must be results oriented and determined with the ability to work independently Proactive, driven, strong work ethic, and the ability to negotiate and overcome objections Our US teams work a afternoon/evening shift to match our markets (between 1pm and 11pm depending on related time zones Our Europe team works a more traditional working pattern If you are driven, determined, have a positive attitude and a great work ethic then we would like to hear from you. We expect that you will help out your colleagues, drive your team goals and ultimately help us all celebrate our successes. The team is very important to us – we strive to ensure that all our colleagues are engaged with the business, we know that when we work together we are even stronger at delivering our exceptional service to customers.
Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained Meet monthly quotas Implement strategies for retaining customers requesting to terminate or downgrade their account