Grass Hoppers is set in a secure environment with outdoor seating, although we welcome picnics, we still have our delicious selection of hot food available.
We know that you will have some questions about what the experience will be like and what changes we’ve implemented to make it as safe as possible for all. Therefore we’ve put together the FAQ guide below to help answer as many of those questions as possible.
As always, our priority is the safety of you and our team, so we have taken steps to ensure this continues to be the case.
In order to give as many children as possible the opportunity to play safely, we have made the decision to offer up to four sessions per day, which are as follows:
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Monday – Saturday |
Sunday |
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Session 1 |
09:00 – 10:45 |
09:45 – 11:30 |
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Session 2 |
11:00 – 12:45 |
12:00 – 13:45 |
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Session 3 |
13:15 – 15:00 |
14:15 – 16:00 |
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Session 4 |
15:30 – 17:15 |
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The sessions will be £5 per child, per session. Although the sessions are shorter, we want to try and offer as much safe play opportunity to as many children as we can, and by limiting the numbers we are giving more people the opportunity to play safely.
The new price we’ve introduced reflects the changes we’ve implemented to ensure we offer a fun, great value but safe environment for as many families as possible. These changes include:-
Children under the age of one will still be free, and we will still include these in our maximum numbers per session.
Due to restrictions we have put in place, we have to be strict in the number of adults that accompany a child to a maximum of two adults, per child.
For the moment, while we operate slightly differently, we are only allowing online bookings for our sessions.
Upon arrival to the Garden Centre, keep an eye out for Grass Hopper’s parking signage, as we have temporarily moved our entrance into Grass Hoppers, which will be from a gate at the rear of our Plant area. A member of our team will be there to welcome you and guide you safely through to the Grass Hoppers area shortly before your session is due to start.
Members of our team will be on hand to scan your booking confirmation so we can get you into the play area as quickly as possible to maximise your time with us.
On entry to Grass Hoppers, we’ll be asking every visitor to sanitise their hands.
Once inside, you’ll see that we’ve closed off our indoor play area, however, you’ll still be able to take advantage of lots of seating outside. We have plenty of chairs and tables in our outdoor space for you to be able to relax and enjoy your visit with us.
As we know, the Great British weather can be unpredictable, so we recommend you double-check the weather forecast before making your booking as there will be a no refund policy.
If we decide to close the play area in the event of very bad weather before your sessions starts we will transfer your booking onto another session of your choice where capacity is available, we ask that you contact us by email through grasshoppers@tonggardencentre.co.uk or by phone 0113 2859750 to confirm which session you would like to move to, please quote your original Booking Reference with your request. We’ll keep you updated on our social media pages regarding sessions closures.
That said, we have put in place a large marquee to cover the seating area outside, which means that you can stay dry during the occasional shower.
If we do get a shower, don’t worry, our team will be on hand with some rainy-day activities to keep the little ones entertained.
If your session has started and bad weather disrupts the majority (60 plus minutes) of your session and you decide to leave early, we will offer you a free play voucher on your exit. A member of the team will explain how to redeem your voucher.
We are pleased to announce that we will be re-opening Woody’s Kitchen, which will serve takeaway food options for all the family. Although there will be a limited menu compared to normal, there will be lots of your favourites still on there for you to enjoy in our environmentally friendly takeaway packaging.
When you are ready to place an order, just make your way to our till points. Due to the nature of what we’ll be serving, we aim to have everything with you within a few minutes.
We’ll also still be offering a selection of hot and cold drinks, cakes, sweet treats as well as ice creams for you to enjoy.
All food must be consumed outside, so we’ll provide some disposable cutlery and napkins for you.
We will still be accepting loyalty cards so you can continue to get a stamp for every ice cream and hot drink, as well as redeeming any completed cards.
Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery.
We have created enough space to ensure everyone is at least two meters apart (at the moment) with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and bump into other households, then please respect the social distancing rules.
If any member of your party is unwell, prior to your visit, please contact us to rebook onto another session.
Can I enter the store once our session has finished?
As we are restricting and counting the number of people in the store, we will have a separate entry and exit point for all our Grass Hoppers guests. If you wish to enter the store after/or before your Grass Hoppers visit, then we kindly ask that you queue with everyone else at the main store entrance.
Our toilets and baby changing facilities will be open and available. We just ask that everyone adheres to the guidance that we have in place.
We would also like to remind all customers that our outdoor play area is a no-smoking area. If customers wish to smoke we kindly ask that you wait until you have left the store.
