1st line Service Desk / Help Desk / Support Desk Consultant, Otley
Vacancy Salary: Competitive Salary Vacancy Location: Otley, Leeds, West Yorkshire This is a permanent, full-time vacancy that will close in 21 days.
The Vacancy Networx provides industry-leading recruitment software to our customers and you will be responsible for providing our users with expert help and support using our software.
We currently have an exciting opportunity for a customer focussed individual to join our 1st line Service Desk Team to provide help and support to our customers and users. You will act as the first point of contact, resolving issues where possible and escalating them if necessary. We are looking for an experienced problem solver with a passion for customer service and the ability to work using their own initiative.
Previous experience of ITIL and working on a Service Desk / Help Desk/ Support Desk in a 1st line role is an advantage but not essential. We are an ITIL aligned Service Desk Team and work to predefined SLAs.
This is an excellent opportunity for anyone looking to challenge their problem-solving skills and to start or progress their career in IT Service. Full on-the-job training will be provided.
What we are looking for?
Excellent problem-solving skills Outstanding written and verbal communication skills Willingness to continuously learn Computer literate and tech-savvy Desirable but not essential
Knowledge of ITIL Experience supporting users in a similar Service Desk/Help Desk role Your primary responsibilities will be to;
Log, facilitate and solve all tickets and queries raised within SLA Be an expert user of all our systems Provide excellent customer service Provide Telephone Support Maintain the Knowledge Centre Maintain the Candidate Help Hub Maintain processes Assist the Technical Operations Manager with any service issues raised with clients Assist other teams where needed to carry out work on client systems Manage the support email inbox Assist with system testing as required A drive and passion to self-learn new skills is vital! We will give you the time to develop your skills, all we ask is for a willingness and drive to learn.
Competitive salary Friendly and supportive environment On the job training Personal Development Time Free parking Company pension scheme, 25 days holiday, gym membership discount, cycle scheme, etc. Flexible working (37.5 hours per week) We offer and encourage in house career progression through the service desk levels, so with the right passion and initiative you can progress your career in a supportive and progressive team environment. The Company Since our establishment in 2001, Networx have been at the forefront of the recruitment industry.
Today we are recognized as market leaders providing the latest recruitment software (ATS) and an agency style recruitment service that supports over 450 companies across the UK to reduce costs and improve the efficiency of their recruitment processes.
With a wealth of flexibility and advanced level of functionality to choose from, our recruitment software can be configured to reflect the needs of any organization; regardless of size or recruitment process.
Personal Development Gym Membership Discount Pension Scheme Free Parking Cycle to Work Scheme